Very nice service and very helpful staff.

They arrived on time (unfortunately, that's a rarity for a lot of services across many industries these days), were courteous and quickly got my fireplace working and look like new again!

TH Fireplaces was an amazing place to deal with right from the start. The installer (Chris) arrived early on our scheduled start date. He was able to take out our old fireplace with no damage to our brick work. He gave me options on the installation process. At the end my wife and I were extremely happy with his work. If you want a professional job, these are the people to use. Many thanks again to Chris for the amazing job he did.

Very good serviceProfessional service and support

It's an odd time of year to have your fireplace serviced but I'm glad we did. Sven was awesome. He took time to explain exactly what he was doing and what repairs may be needed. Fortunately a cleaning, tune up and service was all that was required. We will definitely use TH again.

Sven, the new Operations Manager, personally serviced both my gas fireplaces. As expected, my fireplaces will continue to work exceptionally well. Getting a gas fireplace serviced every year or two, will ensure operational excellence. Sven left my fireplaces looking brand new. Thank you. See you next year!

Thanks Sven for the great service call and Jasleen for booking and rebooking it around our holiday.Bob

Sven was thorough, professional, polite and completed the fireplace service efficiently. Cost was reasonable. Excellent organization!

Jason is outstanding, can't say enough about his knowledge and helpfulness.

The salesman was very friendly and helpful. We haven't bought anything from them yet, but we will probably be back.

We've used them twice and both times the service has been excellent. They were able to diagnose the problem, fix it quickly and clean up afterwards.

Professionals and very fast services! 100% recommend them to anyone:)

Excellent service - technician arrived on time, thoroughly explained the process, and asked if I had any concerns. I have used their service for a few years and highly recommend them.

Great service. Helped me find parts for an older wood burning stove and ran me through how to best install them. Ill certainly be back 🙂

2024 - Excellent Service again, on time, quick but thorough, this time the tech was Aaron. I had them out for a cleaning and first service as we moved to a new place. Everything went great, full cleaning and check up and had them paint the old brick panels black for a more modern look, looks great and answered all my questions about the new-to-me fireplace.2022 - EXCELLENT service from these guys and a big THANK YOU especially to the service tech, Amy! I called for an service on an older fireplace that was having some intermittent issues with several user functions. I had another company out last year, but they were unable to fix the problems and in fact it was less functional after they left, but I didn't notice right away. TH sent out Amy to see if she could get it working and she was OUTSTANDING!!! Took apart the entire thing and quickly narrowed the problems down to individual solenoids and switches. She got every issue fixed and even gave me a lesson on how to use other features, I didn't know about. I can't believe how good it's working now, she did a thorough job and even came back when I was struggling to figure out one function. I highly recomend TH Fireplaces!!!

Fire place stopped working so I gave these guys a call. Upon service visit they quickly identified the problem, fixed it and serviced the fireplace so it looks brand new. Very happy with their service. Aaron B was great. I will definitely call these guys when it's time to get it serviced again.

TH Fireplaces recently serviced and cleaned our gas fireplace including replacing a faulty wall switch. Aaron is an experienced professional and knew exactly what he was doing. It looks brand new and works great. He even took the time to find a clever way to repair one of the broken fake logs. I recommend TH Fireplaces.

Very professional service. Friendly and helpful staff

Excellent - Aaron went the extra mile. There were some challenges getting the glass off but he was great thru it all!

We had a great recent experience with this company. They quickly fixed our issue, did a nice clean of everything, and also educated me on all the ways to keep to running well. Would recommend 👍

Excellent experience replacing our gas fireplace. Elsie and Jason were our first contacts. Jason showed us the best options, explained the pros and cons and answered all our questions. Elsie proceeded to quickly and efficiently organize the install including the gas inspection post installation. Then Aaron and Josiah came to replace the unit. They were very polite and very careful with the demo and install. The fireplace looks great and works perfectly!

My experience with TH Fireplace was worth leaving a 5-star review. From booking, detailed description of work to be performed, reminder call of appointment, it was all top-notch. The service rep, was quick, efficient and cleaned up. This is a good company and I would recommend their services. I will be in contact again, when service is required.

Arron came to take a look at my fireplace as the pilot light kept going out. Once he removed the glass the pilot was fine. This led him to think the issue was the venting. He used my ladder to access the vent and cleaned out some metallic tape and made a few adjustments. Pilot stays lit now and the fireplace works well. He gave me some ideas on a path forward in case I start having issues again as the fireplace is about 30 years old.

TH fireplaces is definitely a great place to deal with. The customer service girl explained everything very well with pricing and appointment time. Her name is Jasleen. The tech came out installed our fan in the fireplace. The techs name is Aarom. He was definitely effective and efficient. He explained everything there was to know about starting it up and shutting it down. I would recommend this place to anyone. Great service all the way around!!

Great team. Great service.

The front end staff were great. Jason spent time with us so we could make an informed decision. Elsie was courteous and prompt with the paperwork and a fast installation date.The installers, Josiah and Aaron, were very professional and informative. Solid workmanship and they left the workspace clean and tidy.From start to finish, I was impressed by the service provided.

I recently had Erin, a service Technician, repair my existing NG fireplace. He offered two alternatives, including an estimate of the cost for each service. He was polite, professional, efficient and very knowledgeable. Just like the Office staff were on the original service call. I recommend this company for quick and reliable results. Cheers and thanks for the great service Erin.

Aaron provided an excellent service visit. Will definitely call TH again in the future.

We had a great experience with TH fireplaces installing a new fireplace for us. As part of our home renovation we decided to change out our traditional model for a linear one, and the team worked with us every step of the way to ensure we got exactly what we envisioned. Everyone we interacted with were professional and knowledgable, and we absolutely love the look and efficiency of the new fireplace. Thanks TH!

The service at TH Fireplaces was exemplary from the first time we walked into the store. We were shown what was available and not pushed to buy something we didn’t need. We needed a special item, but the staff found a solution for us that was much more affordable. Installation was done on time except for one part which we had on special order from a third party. The installation of this item was delayed because the people at TH did not like the quality of the item and requested a new piece be made. Post installation service was also very good. I had to travel and my wife was not sure how to light the pilot, so TH sent someone over to not only show her but filmed it in case it happened again. I highly recommend TH service for the quality of their products, their service and simply the concern they show for customers.

David did a great job. He has a thorough knowledge of how a fireplace should run. Very professional.

Had a fan put in a existing gas fireplace and was very pleased on the professional performance, thnxs

I was very happy with the maintenance visit.- they proactively reminded me of my appointment- accommodated my availability- punctual and polite- did not make a mess!Thank-you, all.

Used TH fireplaces to service my fireplaces a and am quite happy with their service, pricing and professionalism.

Very helpful with any questions. Install team were very professional and work was first rate

Myron at TH Fireplaces assisted me in a very complicated maintenance issue on my 2004 BIS fireplace. Manufacture of the unit was long out of production so parts for it were very different to source, Myron able to get them made for me! We can’t say enough about the great service provided by the company and staff!

We had TH Fireplaces come out to service our gas fireplace. Aaron was friendly, answered all our questions and had our fireplace looking and working great. Would definitely recommend this company. We were very impressed.Thanks again Aaron.

TH Firesplaces did an outstanding job both in servicing and cleaning our fireplaces. The technician was extremely knowledgeable, thorough and very explanatory in how to maintain the health of our fireplaces. Would highly recommend this company for all your fireplaces needs.

We have just had a gas fireplace installed by TH Fireplaces. From the initial greeting by Elsie at the showroom, Jason's in home consultation, and the installation by Aaron and Josiah the whole experience was a great one! We are very happy with the new addition to our living room and would highly recommend the TH Fireplace team for your fireplace needs!

We were very pleased with the service provided by TH Fireplaces. The process for setting up a cleaning/inspection appointment was professional, their representative (Aaron) was right on time, very courteous and most cooperative in answering all our questions. Bottom line, all good and now signed up for ongoing yearly inspections, well worth it!

Aaron was great. He showed up on time and prepared. He installed a blower in our gas fireplace and also made it look brand new by painting it and installing new embers. Will definitely use TH Fireplaces in the future.

We had a pleasure working with TH Fireplaces this year. Their professionalism is beyond exceptional - right at the initial appointment Jason suggested a suitable option. The installation with Chris went super smooth and it was very clean, in and out in about a day. Elsie at the office was efficient and responsive. Overall the company was very respectful of our time. Would highly recommend!

Excellent and professional from the time Aaron and Josiah walked in the door. Did a great job installing our fireplace with a minimum disruption to our household. Made sure we were familiar with the fireplace workings and made sure we were 100% comfortable with the operation before they left. Also great service from Jason and Elsie in helping us pick the right fireplace for our homeTHANK YOU!!

Dave came out and determined what my fireplace needed and returned 2 days later and got it fixed. He was able to get and install a fan kit as well. He was prompt, professional and did a great job. Very happy with the service.

Wow!!!!! From beginning to end, incredible service. Elsie booked an appointment for the next week. Aaron arrived on time, cleaned, serviced and painted our double sided fireplace. Excellent workmanship, knows exactly what he is doing, a pleasure to have in our home. And the cost… SO reasonable. Getting on the reminder email list for next summer. The best guys for “I know a guy”

Needed replacement part for my wood burning fireplace and the staff very helpful. I showed them what I needed and they suggested i use a used part and gave me the part “no charge” and took time to explain proper installation