The customer service provided by both Jason and Elsie is as good as it gets. They both took the extra steps to make sure we got the perfect unit for our needs. The service people sent out to install and complete were highly knowledgeable and great to deal with. We couldn't be any happier with our fireplace.
From start to finish - and all the little things in between - the team at TH Fireplaces were friendly, timely and courteous. I appreciated Elsie's prompt responses to any questions I had and the installers were there when they said they would be and very accommodating to my schedule. Would highly recommend!
TH Fireplaces installed a new gas insert to replace a very old gas log set. Their estimate was the most competitive (also the most comprehensive) and the installation was very professional. A surround was required to fit the opening and was measured and made perfectly. Very positive experience and highly recommend them.
Very professional , on time, cleaned up after service . Would recommend them for fireplace installation
TH very professional and knowledgeable. I love the Enviro Fireplace brand who TH is a dealer for. We've purchased 3 Enviro Fireplaces in last few years and the product is super. I have two gas and one wood burning and I've yet to clean the glass in the wood burning fireplace after 2 years !! You can trust TH to look after your needs !
The crew were fast and efficient, from the office staff to the quote and installation. So happy we were able to have things done before Christmas!!
AMAZING COMPANY 10 OUT OF 10!!!We had so much trouble with our Fireplace, a few months after we moved in, it wasn't working (moved in the summer so didn't realize right away) so we called some other place to fix it. Half way through they "discovered" it was one of those fireplaces on the news that was no good. They stopped everything and disconnected it. We had to go on a big troublesome hunt to find out why the builder put that bad fireplace in and finally ended up calling TH Fireplaces as they were the original installers.TH was amazing, they looked everything up for us, found out this one we had was NOT one of the bad ones and they came and cleaned it beautifully, fix it completely and certified it so that we were certain that it was not one of the bad fireplaces that needed to be ripped out and replaced. Like holy cow that would have cost us $5000!Amy was our technician and she was amazing, did an excellent job, was super quick, friendly and explained everything very nicely. She was so knowledgeable and incredibly reassuring. Thank goodness for TH Fireplaces and Amy!!! You saved us! Thank you thank you thank you!!
Every aspect of dealing with TH Fireplaces was great, right from the initial visit to the store, the quote (after coming to the house to measure), the installation and the patience to show us how to turn on the fireplace after the pilot light shut off (twice). Every time we dealt with them they were professional and courteous. Other stores wanted us to arrange our own installation (really, who wants that, we all want turnkey - and TH Fireplaces does it all.) Elsie (at reception) really rocks, she knows the products and is super organized plus the guys that came out were terrific. Thanks. Two thumbs up and highly recommended. Dirk Lever
We just had our Fireplace completely rebuilt by TH Fireplaces and couldn't be happier with how it turned out. Big thanks to Elsie and Jason for organizing and scheduling the build and to the construction team for making our vision a reality. Thanks also to Scott for his great tile work. Highly recommend working with TH. Very professional, easy to work with and everything was done on time and as quoted
The TH office set up an appointment for a prompt service call, sooner than we expected. The technician that came out was on time, did the troubleshooting and was able to repair it quickly. She did a great job, the glass is sparkling clean and price was reasonable. She even surprised us by adding some glowing embers across the bottom of the logs so it works and looks better than new. We were truly impressed with the communication, quality of workmanship, friendliness, and excellent service. We highly recommend TH and will use them in the future.
I have both of my fireplaces repaired and cleaned. Amy did the work and she new her stuff!!!! My fireplaces look brand new!! Amy you ROCK!!!!
Wonderful service from Amy. She was very efficient, neat and knowledgeable. Even though we scheduled for one fireplace to be repaired, Amy took the time to listen to my questions about the second one. She gave me solid advice and was able to service both units, even though it meant adding time on to the end of her day. I would highly recommend TH Fireplaces.
I called TH Fireplaces to inquire about whether they would be able to help to troubleshoot an issue with our gas fireplace. The gentleman on the phone said yes, and asked some questions, reviewed a photo I sent in while we were on the phone and walked me through (explaining safety) some diagnostics which found the solution! When I asked how to pay him, he generously stated, to share my experience. I am happy to do so and appreciate the integrity and generosity of this individual. Thank you so much!
Very satisfied with the service on our two fireplaces. Amy O. was knowledgeable and friendly and work was done in a timely manner. Thank you!
Scheduling the appointment was easy and I was provided with an advanced courtesy call and a call day of to confirm arrival time. Amy was excellent, they were knowledgeable, thorough and honest. The price was also very reasonable for a clean and service check. I will definitely be using TH Fireplaces again and would recommend them.
Elsie, Aaron and Josiah were amazing to work with, product is beautiful. A great experience.
I had called around to multiple places and TH had the best quote for their check & clean service. We had issues with our fireplaces intermittently turning off and on.I was very impressed with the knowledge Aaron & Josiah had. They diagnosed the problem, replaced the problem parts and were very thorough with their cleaning (cleaned and painted the exterior, cleaned the glass, logs and entire inside of the fireplace). They explained the issues to me and recommended a welder for a broken piece of our grating. They even added a wire mesh underneath the logs that makes a cool "ember" look when our fireplace is on! Top-notch service at a reasonable price - would highly recommend!
We love our new fireplace! TH Fireplaces was professional and delivered exactly what we wanted. From helping us figure out what would work best in our home to the installation & completion, they were great to work with!
Had these guys help me fix my fireplace/replace outdoor termination vent. Exceptional service. They were friendly, worked efficiently and gave a fair price.
I had an issue with my fireplace not turning off when I clicked the switch. Amy did a Fantastic job on figuring out what was going on in a short time. She also cleaned, vacuumed and inspected all the components of my fireplace. She's very friendly, personable, efficient and professional!!! I highly recommend Amy!
Amy responded to a service request for a main burner "failure to ignite" on my gas fireplace. Throughout the service call, she was very proficient and courteous. Not only did she diagnose and repair the unit, she also performed a detailed cleaning of the fireplace including spray painting of the firebox's interior. If Amy is an example of the calibre of your staff at TH Fireplaces, you have an exceptional team.
We had great experience with Amy from TH Fireplaces! She was knowledgeable and explained everything, awesome to deal with!
We highly recommend TH Fireplaces. We love our natural gas fireplace and outdoor fire table. Great products and great service!
VERY happy with our experience with TH Fireplaces and the fireplace they installed for us. The team is incredibly helpful and professional.
Thanks to Jason, Elsie, Ryan and Josiah for excellent sales and installation of our gas insert. We will enjoy it for years to come. Merry Christmas all!!
Jason was fantastic!!! He fixed my aunt KC’s fireplace, even thought they didn’t have that model at the store. The staff is so friendly and helpful. …. 5 stars is to low a review!!! This is business is 10 out of 10!!
The fireplace wouldn't start up, so I called up TH Fireplace. The tech showed up and proceeded to clean up the fireplace and the glass, as well as repainted the Interior, which was included with the call out charge. After changing out the wall switch, it worked perfectly. Good, efficient, and professional service; I definitely learned about the maintenance needed for it. Would highly recommend.
Very friendly and knowledgeable service tech. Amie (spelling?) did an excellent job and showed us what she was doing as she serviced our fireplace.
Had our fireplace serviced. They did a great job and super friendly. Would highly recommend them .
Amy was excellent. Prompt service and great work.
EXCELLENT service from these guys and a big THANK YOU especially to the service tech, Amy! I called for an service on an older fireplace that was having some intermittent issues with several user functions. I had another company out last year, but they were unable to fix the problems and in fact it was less functional after they left, but I didn't notice right away. TH sent out Amy to see if she could get it working and she was OUTSTANDING!!! Took apart the entire thing and quickly narrowed the problems down to individual solenoids and switches. She got every issue fixed and even gave me a lesson on how to use other features, I didn't know about. I can't believe how good it's working now, she did a thorough job and even came back when I was struggling to figure out one function. I highly recomend TH Fireplaces!!!
We just purchased 2 gas inserts for our existing wood fireplaces. Excellent price, service, and installation. Everyone was very professional and friendly to work with and we love the new look. Thank you TH Fireplace for a great experience.
We went to TH in search of a gas insert for our existing wood fireplace. Jason was exceptionally helpful from the minute we walked in the door. He was very knowledgeable and didn't mind explaining things to us. We had been to a few other fireplace companies in Calgary prior to going to TH and knew right away that we would be purchasing from Jason from our first visit. TH carries a variety of brands (not the case at other retailers) and he had the technical knowledge to be able to quote our fireplace without a visit to our home (efficient and safe during COVID!)But it gets better...Upon install of our fireplace (that was scheduled and the trades arrived on time and without issue) it was discovered that there were significant issues with the existing gas lines in the home that not only were non-compliant with city codes, but that were also exceptionally dangerous. Jason (who also is a certified gas fitter - not just a sales man) and his fantastic gas fitter Ryan made it their mission to right all the wrongs in our house, ensure our safety and get us up and running as quick as their very busy schedules would allow. Over the course of three weeks Jason personally visited our house at least 4 times to ensure his team had the info they needed for a successful remediation, and his team was here 6 times to correct our issues. They shuffled schedules around as needed and produced the documentation we required. On top of it all their pricing was beyond fair and was amazing value for the service we received.I wouldn't hesitate to recommend TH or Jason and Ryan for a second. You will not find a more committed, professional, qualified team in Calgary. I only wish we needed another fireplace, if for nothing else but to thank TH. We will use them for all gas work and stone work (the other arm of their business) in the future.
Darrel came for service. Very professional, polite and friendly. Knowledgeable. Answered questions, fixed the issue and inspected for other potential future issues. Highly recommend them.
First class company with top notch staff. We did a complete makeover of our fireplace and insert. From start to finish everything was handled competently and professionally. The job was completed on time with minimal inconvenience. We could not be more pleased.
Aaron and his partner were punctual and able to clean my gas fireplace within 30 minutes. I am very satisfied with the results.
We recently purchased a gas insert fromTH and we are very happy with the finished product and the entire process . Our experiences with Elsie in the showroom, Jason providing a quote and Ryan completing the installation were all excellent. All are professional and honest, friendly and easy so deal with. I would highly recommend TH for all.
I had my fireplace serviced and repaired by Aarron who did a first class job. When I built my house TH did the Installtions of both my fireplaces. That was 16 years ago and until this month never need any repairs. Excellent service from Elsie who was very thorough.
From start to finish Jason, Elsie and all the install team were awesome. We wanted to add a feature with a budget for our basement and TH Fireplace were the only ones we went to that were courteous and understood our needs. Already considering replacing an older insert for our upstairs insert because of the great experience!
Our experience with Timberwolf (TH Fireplaces) has been excellent from the showroom to the finished install and inspection. All levels of service showed exceptional knowledge of their product. After using the fireplace daily for a few weeks we are delighted with the ambience and heating features. It is everything that was promised and more. Jason in the showroom and home assessment and Ryan and Josiah our installers went the extra mile to make sure the finished aesthetics were perfect. Elsie kept us up to date and the process was seamless. Even though they were extra busy they provided us with excellent customer service. Thank you so much and a Merry Christmas to all.
We purchased a gas insert fireplace from TH fireplaces. From the quality of the fireplace to the customer service to the install, we could not be happier. Would definitely recommend.
Exceptional group of people. Jason and his team are great and have become like family . We are a custom builder that has been working with the TImberwolf team for many years ! Their selections have been able to meet both our needs and those of our clients . The service is amazing and their pricing is exceptional . They are always willing to go the extra mile. For any builders out there looking for a fireplace company to work with they are a sure bet!
I highly recommend TH fireplaces to anyone looking to update their fireplace. We were greeted by Elsie as we entered the store. She was very knowledgeable and friendly. Elsie kept me updated through email as events would arise. Jason was also knowledgeable and sold me on the fireplace. I had been looking at another company but Jason ensured me that I’d be happy with their product. Ryan and Josiah were easy to deal with. Cheerful, knowledgeable and efficient installing the insert. Everyone went out of their way to ensure customer satisfaction. I’ll recommend to others to visit TH fireplace if looking to update their fireplace.
Elsie was friendly and efficient as she scheduled and confirmed our appointment. I could not light the pilot on our natural gas fireplace but Aaron did so successfully then tested and cleaned our fireplace. Aaron is courteous and thorough. Well done!
Excellent Service! I called TH Fireplaces as my gas fireplace would no longer stay lit. After checking with ATCO that it was not a gas issue, we hired TH to fix the problem. Aaron from TH arrived on time and was very professional and friendly. More importantly he was very thorough and perseverant. It was not easy to diagnose what was wrong but he tried one thing after another and would not give up. In the end he solved the puzzle and was able to repair the fireplace in a way that was much simpler than what other companies had suggested they would likely need to do (he was able to clear the existing gas line rather than replace it). He went above and beyond and we so appreciate his time and effort. We will refer TH to friends and family for sure!
Excellent service and the technician was very detailed on his work and provided me with advices on how to maintain my fireplace. Overall very pleased with the company and the service they provide. Thank you!
My fireplace looks like new! TH technician cleaned our gas fireplace and installed a new fan - now we're using it all the time. TH staff and tech were great to work with.
Very impressed with exceptional service I received during odd times (Covid). Jason was very upfront and honest with products and ideas I had for a fireplace in my sunk in living room. I was wanting to keep the old brick surround for the new fireplace. Other companies had told me it was not possible. TH was willing to work with me and custom fit a full gas fire place instead of going the easy way and putting an insert in that would have left a way smaller fire box and a large steel surround to the brick.Jason communication throughout the process was excellent and the installers were very professional and hard workers.
My wife was getting sick from our fireplace smell. The first company cleaned it mainly with wipes and problem remained and refused to do follow up. Timberwolf offered to do a visit and said it'll be no charge if we cannot fix it. Well they definitely fixed it as their man was waaaay more thorough than the other. Super happy with every aspect of their company. Super happy
The staff are so friendly and really know what they are doing. And they showed thet are very well educated on fireplaces by answering all my questions. My house has a wonderfully installed fireplace and is keeping me so warm during the cold winter months. Thank you
We were about to undertake major renovations in our home and wanted a reliable company to install a contemporary fireplace.Our contractor, Artisan Kitchens and Renovations, recommended we contact Jason, the sales representative at TH Fireplaces. Jason is professional, knowledgeable, and very approachable. He thoroughly explained the many options available and made excellent recommendations.Jason and the TH employees are committed to customer service. On a rainy day, during the renovations, Aaron and a colleague were up on the roof to investigate and formulate a temporary solution to a leak. Now that’s service!Jason personally came to address a concern we had resulting from the extreme frigid temperatures during the month of January. He explained in detail the reason for the issue and had the fireplace operational in a matter of minutes.Excellent customer service and personable employees are the cornerstone to their success. We are very pleased with the sleek design and functionality of our gas fireplace.We highly recommend TH Fireplaces.Wilma and Maria
We are super happy with our service from TH Fireplaces! We had been having issues on and off for months with our gas fireplace. We even had a different service company check it out last year (mid 2019), but it only temporarily fixed our issues, leaving the fireplace unreliable, which then became unusable in Dec 2019.Finally, after the super cold snap we decided to try a different company. Based off of the great google reviews, we gave TH Fireplaces a call, and they did not disappoint! The receptionist was great to deal with, and gave a reminder call the day before. On the day of, we got a 15 min call ahead from Aaron to let us know he was on his way. Aaron was fantastic! He was super detailed and thorough with his inspection. He was also great at explaining everything and answering all of our questions.Our fireplace issue was quickly resolved after determining it was a wall switch issue - something the other service company never mentioned.Aaron also did a thorough clean of the fireplace - vacuumed , dusted the grates and cleaned the glass (a service that is included in their standard service call).I highly recommend this company and will be calling back for future service calls!
Ken, Jason and all were extremely helpful with the DIY troubleshooting and repair of my fireplace. They did their best to help me figure out my problem and fix the issue without buying new parts. As a result, they have earned my business going forward for all my fireplace needs. Thanks again
We are very pleased with the service we received getting our gas fireplace repaired. It started with a pleasant conversation to setup an appointment that worked for my schedule. Aaron called on the day of the appointment and arrived at the scheduled time.He did a great job of diagnosing the issue and executing the repair. He ensured all the other components including the fan were working properly and even cleaned the glass. I feel we received great value for the cost of the service.
Aaron was great. He came and repaired our busted gas fireplace recently and we couldn't be more happy to have it functioning again. He was polite and friendly and cleaned everything up after finishing. He even rearranged the fake logs to a nicer configuration than we previously had and threw in some ember things that really make the fire pop. Thanks Aaron and TH Fireplaces!
We were very impressed with the products and services from TH Fireplaces. Jason helped us choose fireplace and the installation was completed on-schedule in the busy fall season. When we had a concern it was addressed promptly and completely. We love how beautiful and quiet this FireplaceX unit is.
Aaron is the man! fast- confident & safe... Carly was wonderful to deal with as well... Overall great experience & fireplace is working again!
I was very happy with my experience with TH Fireplaces. Ryan and Josiah were very friendly, professional and knowledgeable about the wood stove they were installing. They even helped me with the first fire in the fireplace. I recommend this company if you want a wood stove!
AAron was most efficient repairing our fireplace. We would highly recommend him and his very professional matter and he is just a lovely young man.
Super friendly service. Honest and knowledgeable. Personable. Would definitely recommend for fireplace repairs and maintenance without reservation.
Jason is one of the best sales reps to deal with. He helped my wife and I make a decision on a fireplace that would suit our needs and design. He is very knowledge in all fireplace types and the products look great in our home!
Awesome products and service!
Nothing but great things to say about this company!
Great service at a great price! Fast and attentive. I will use them again in a heartbeat.
Everybody I talked to that work there were super nice. They are diligent workers, giving their all and not cutting corners👍
I'm very happy with the services provided by Timberwolf. Aaron did a wonderful job in cleaning and inspecting my fireplace and ensuring it was functioning safely and properly. He was friendly, professional, effcient and knowledgeable when answering any questions I had. And also maintained the work area mess free. Overall great experience. I would highly recommend to anyone requiring fireplace services. Thank you!
Th Fireplaces was the best experience I have had with my home renovation. They helped me choose the fireplace and style to go with the rest of my renovation and could not be happier with how it turned out. Jason did an amazing job helping with the design and the installers were very professional and clean and the price was better than others we had quote. I even had them back to install 2 Tempest Torches outside on my deck.
Excellent Customer Service.We just had our 2 fireplaces serviced and would Thank Carlene for booking our service in the time frame we required and thank you Aaron for the excellent service and detailed information about our fire places.I would highly recommend TH Fireplace Calgary for any service and will pass on their contact to our family and friends. Great company to work with.Thanks,Mohit
I had timber wolf install a free standing wood stove in my house. They were very professional, Aaron and Jason did exceptional work from choosing the fireplace to installing and getting the City inspection done in a timely fashion.
Excellent services from reception to sales to insulation. Thank you very much. Well recommend this company to anyone.
Thank you to the whole team, from Jason to the installers everything was great. A special thanks to Ken, what a pleasure to have this experienced tradesman working on my brand new cast iron wood stove... a dream come true!! Cheers!
I would like to extend my appreciation to sales rep, - Jason , and technician, - Aaron, for exceptional service.You have made my experience with Timberwolf Hearth, easy, pleasant, and I have a wonderful product to enjoy.Thank you for your amazing service.Shirley M.
We have had nothing but issues with our fireplace since we built in 2013. The original installer came out in 2015 but basically said there was nothing wrong and didn't really do any investigation on the fireplace itself, however mainly it was suffocating itself and when we contacted the builder Calbridge they just passed the buck and told us to contact the installer. Unfortunately that company is no longer in business and I ended up making the mistake of contacting a small independent company. That was an awful experience as after a $250! bill I was basically told it was installed incorrectly and would need a new and better fireplace and to tear it all apart. That is when I reached out to Jason at Timberwolf. AMAZING! Jason listened to my concerns and the experience we had with the builder and prior company. He arranged to be out in less than 24 hrs and his team were incredible! They explained in detail what the cause might be and that there was nothing wrong with my fireplace model or its installation. In about an hour they inspected its operation and PROPERLY fixed my outside vent and even built me onsite a shield to protect form the intense wind we get, as the cause of my issues were likely weather related. I cannot say enough positives about this organization, its owner and its team. From my original discussion with the office to the interactions with Jason and his team. I will be using Timberwolf moving forward for any fireplace concerns and my yearly maintenance visit. THANK YOU TIMBERWOLF!!
Great price and service on our gas fireplace insert. They gave a thorough quote and the service was on time, clean, and very professional. Highly recommended.
Jason was very knowledgeable, they have excellent product displayed, and helped design what fit my application. I would highly recommend them!
I am very happy with the gas fireplace that Jason installed. Jason was able to work on my tight deadline. He responded to my questions quickly. We are very happy with the install. I would highly recommend TH Fireplace.
Great service and knowledgeable staff!
Very knowledgeable staff with great us toner service. I thoroughly enjoyed working with the staff.
Timberwolf installed my woodburing insert. I am so happy with the product and the service that we received. Very professional and they did a really good job. I would recommend Timberwolf to anyone who is looking for a new fireplace and wants it done the right way.
Great people and good work
Had my fireplace repaired and cleaned by Timberwolf Hearth. They did an excellent job. They knew what the problem was and fixed it good as new. They also did a really good job cleaning the fireplace, I was surprised how much dust came out. I didn’t think it was that bad. Now it looks clean and shiny again. The young man’s name is Aaron, and I don’t remember the other young man’s name. Both were very nice, and they explained what the problem was and how they were going to fix it. My fireplace works great again! Awesome job, you guys were great! Thanks.
Jason and his team did an amazing job right from the start. From the minute I walked into their store Jason was very knowledgeable and answered all my questions. They worked around my schedule and installed a beautiful fireplace into my home. Very impressed and highly recommended.Mason did a beautiful job with installing stone onto my fireplace. The transformation from before to after is explainable! Thank you TH Fireplaces!!
Jason and his team replaced my old existing fireplace with a beautiful new one. I can’t say enough about this company and their hard work and attention to detail. Everything was as promised and more!
Our experience with Jason Johnsen was the most positive purchase and installation of any appliance we have bought in the past. His expertise and guidance was superb and within a week we had met, purchased and enjoyed our new gas fireplace from TH Fireplaces. We highly recommend TH Fireplaces to everyone needing excellent service and support.
A true test of how well a company is managed and, how competent its staff are, is when they are faced with a not-so-ideal circumstance. The folks at Timberwolf Hearth are a highly professional group that are great at handling challenging situations with care and integrity. I highly recommend them to anyone who's considering a fireplace install or upgrade.
The service technician was very professional. He did a great job servicing our fireplace and installing the new fan. The fan works fantastic and the fireplace looks beautiful! I highly recommend TimberWolf Hearth!
Very pleased with the service and follow-up. From the office staff to follow up by Jason in Sales. Very quick response and the work was completed in a timely manner. I have no hesitation in recommending this company for your fireplace needs.
Timberwolf did a fantastic job throughout the process of having a gas insert replaced in our basement. They tailored the quote to allow me to do tear-out and re-finishing work - while still quoting me a very reasonable price for the work that made me second guess doing any of it myself.Both the sales personal and the installers were incredibly professional and friendly, with the bulk of the work being completed while only my wife was home. We are extremely happy with the unit we had installed and the quality of the finished work, as was the city inspector. I would highly recommend Timberwolf Hearth for any and all fireplace work.
TH Fireplaces demonstrated superior professionalism from beginning to end. We would highly recommend them as a firm to anyone looking for a new fireplace to enhance their home.Jason and Team were highly skilled and knowledgeable in all aspects required for purchase and installation of our fireplace.David and Julie
Very helpful and accommodating! Highly recommend!
The office communicates quickly and well with you when you call and keeps you posted on arrival times. Quality work, explained well in advance. Impressed enough that I'm getting a quote for other work from them.
AH-Mazing Customer Service! Came out to Cochrane 3 different times to troubleshoot and fix a problem with our fireplace. Easy to Communicate with, very personable. Special thanks to Jason, Adam and Ryan! Highly recommend.
We just had John come out and clean and check our fireplace this Friday and he was absolutely excellent. He was very knowledgeable, courteous, and helpful. He was quick and left our fireplace looking like new. I feel so good about using our fireplace, it smells clean and it’s safe. Great experience!
Great insert - does all we want in our two stock fireplaces in our renovated Lake Bonavista house!!!
always great to work with. the staff is amazing.
Great service from Jason! He is a neat guy
Jason was very helpful and knowledgeable. I bought my Discovery home over 8 years ago and TH Fireplaces knew exactly what fan would fit. Jason walked me through the install and made sure I wouldn't miss any of the details. I'm very happy with the service and staff at TH Fireplaces. 5 stars
Friendly service for fireplace installation. They did more than asked and smoothed out some old tile