Sven at TH was awesome to work with. We had a difficult-to-diagnose fireplace problem, and he patiently worked to get it fixed and working like new. Thanks Sven and TH for the excellent service!

The technician Nic was excellent. He is competent and very knowledgeable. The two fireplaces are in great working order and the glass is still sparkling. Thanks!

Nic came to service our fireplace and arrived as scheduled. He completed the job efficiently and was very professional in explaining step by step what he did to make sure all was good. We have been using TH fireplace for the last 2 years. I would definitely recommend them.

Nick showed up on time and did a great job servicing and cleaning our gas fireplace. He reviewed his findings of the inspection and carefully explained everything. We were very impressed with his interactions. Thanks TH Fireplaces.

Very grateful for TH Fireplaces! From booking to service in the home, all friendly and professional! I had a tricky fireplace issue and they never gave up!! Went above and beyond to help me! Thanks!!

Nic was thorough, knowledgeable, and professional. It was a pleasure.

TH Fireplaces was actually recommended to me by a competitor who could not deal with the issue. Nic came out and did a thorough deep clean and inspection of our 20 year old unit. He got it looking good and functioning safely. Very personable and knowledgeable young man. Extreamly impressed with his demeanor and attitude. I'll be using this company again when the time comes.

A professionalism, the knowledge base, and the ease of which the repair and servicing was done was excellent

As a distributor, my experience with TH FIREPLACES, particularly dealing with Jason and Elsie, has been nothing short of extraordinary. Jason, who is the salesperson, is an absolute pleasure to work with. He has a fantastic sense of humor and always prioritizes his customers' needs. He diligently goes above and beyond to find the best possible solutions, offering multiple options rather than rushing to a single product. His commitment to customer satisfaction and swift, efficient service is truly commendable.Then there's Elsie, who is often the first person you encounter at reception. She is incredibly gracious, kind, and heartwarming. Her follow-ups on orders and ensuring everything is running smoothly leave a lasting positive impression. Walking into the store or making a call, you're greeted with a welcoming vibe that instantly puts you at ease.TH FIREPLACES fosters an environment of relaxation and open communication, making it an absolute pleasure to work with them from a distribution perspective. They truly understand the importance of maintaining excellent customer relations and it shows in every interaction.I highly recommend TH FIREPLACES for their outstanding service and professional yet friendly atmosphere. Working with them has been a stellar experience!

Nic showed up on time and did a great job servicing and cleaning our gas fireplace. He reviewed his findings of the inspection and carefully explained everything and answered all of my questions. I was impressed with his interactions. Thanks TH Fireplaces.

Sven and Nick arrived at the scheduled time and did a stellar job diagnosing the issue with our gas fireplace. They throughly cleaned and polished the glass and this 20 year old fireplace looks brand new. I wouldn't hesitate to recommend this company to anyone. Jasleen was patient and attentive in getting this resolved.

I recently had my fireplace serviced by TH Fireplaces. Front my initial call to schedule an appointment to the service by Nick and review by the Ops Manager, Sven, I couldn't be more satisfied. I'm certainly glad I made the call.

Nic was very thorough and professional.

Jason is outstanding, can't say enough about his knowledge and helpfulness. The installation technicians are professional and do an amazing job. I would recommend this company to anyone looking for a new fireplace!

Very professonal. Thank you Nick for cleaning my fireplace.Excellent service on time and left no mess behind,very professional and cleanGreat service.

We had serviced our gas fireplace , just yesterday by technician Nic. Very pleasant and well knowledgeable young man. He took care our fireplace so well that our fireplace wasn't in such shape since was new.Thank you Nic for your work and we wish you and your family very good future in Calgary.Vaclav and Danielle

Great service and very professional. My fireplace is an older model and Nick did his very best to disassemble for maintenance and clean up. My fireplace now looks brand new. I will be returning to Nick for any future maintenance.

Great service

Can’t believe how professional they are ☺️ very happy with the service and staff. Thank you guys.

Awesome service and best staff♥️

Best Service in the town 🔥🔥

Tremendous service.

Best place to get your fireplace serviced. Wonderful staff and great service. Thank you guys my fireplace looks like new.

Awesome dealing with staff.Knowledgeable staff plus great service.

Very cool company to get your fireplace done. Nice friendly staff and good customer service too.Thank you guys

Staff is really helpful and i can say wonderful service

Since getting my fireplace 4 yrs ago, I can always depend on this company to come out when I am having difficulty understanding the operation of the unit. They are always happy to help with the maintenance as well.

Very good serviceProfessional staff, service and support،

Very nice service and very helpful staff.

They arrived on time (unfortunately, that's a rarity for a lot of services across many industries these days), were courteous and quickly got my fireplace working and look like new again!

TH Fireplaces was an amazing place to deal with right from the start. The installer (Chris) arrived early on our scheduled start date. He was able to take out our old fireplace with no damage to our brick work. He gave me options on the installation process. At the end my wife and I were extremely happy with his work. If you want a professional job, these are the people to use. Many thanks again to Chris for the amazing job he did.

It's an odd time of year to have your fireplace serviced but I'm glad we did. Sven was awesome. He took time to explain exactly what he was doing and what repairs may be needed. Fortunately a cleaning, tune up and service was all that was required. We will definitely use TH again.

Sven, the new Operations Manager, personally serviced both my gas fireplaces. As expected, my fireplaces will continue to work exceptionally well. Getting a gas fireplace serviced every year or two, will ensure operational excellence. Sven left my fireplaces looking brand new. Thank you. See you next year!

Thanks Sven for the great service call and Jasleen for booking and rebooking it around our holiday.Bob

Sven was thorough, professional, polite and completed the fireplace service efficiently. Cost was reasonable. Excellent organization!

The salesman was very friendly and helpful. We haven't bought anything from them yet, but we will probably be back.

We've used them twice and both times the service has been excellent. They were able to diagnose the problem, fix it quickly and clean up afterwards.

Professionals and very fast services! 100% recommend them to anyone:)

Excellent service - technician arrived on time, thoroughly explained the process, and asked if I had any concerns. I have used their service for a few years and highly recommend them.

Great service. Helped me find parts for an older wood burning stove and ran me through how to best install them. Ill certainly be back 🙂

2024 - Excellent Service again, on time, quick but thorough, this time the tech was Aaron. I had them out for a cleaning and first service as we moved to a new place. Everything went great, full cleaning and check up and had them paint the old brick panels black for a more modern look, looks great and answered all my questions about the new-to-me fireplace.2022 - EXCELLENT service from these guys and a big THANK YOU especially to the service tech, Amy! I called for an service on an older fireplace that was having some intermittent issues with several user functions. I had another company out last year, but they were unable to fix the problems and in fact it was less functional after they left, but I didn't notice right away. TH sent out Amy to see if she could get it working and she was OUTSTANDING!!! Took apart the entire thing and quickly narrowed the problems down to individual solenoids and switches. She got every issue fixed and even gave me a lesson on how to use other features, I didn't know about. I can't believe how good it's working now, she did a thorough job and even came back when I was struggling to figure out one function. I highly recomend TH Fireplaces!!!

Fire place stopped working so I gave these guys a call. Upon service visit they quickly identified the problem, fixed it and serviced the fireplace so it looks brand new. Very happy with their service. Aaron B was great. I will definitely call these guys when it's time to get it serviced again.

TH Fireplaces recently serviced and cleaned our gas fireplace including replacing a faulty wall switch. Aaron is an experienced professional and knew exactly what he was doing. It looks brand new and works great. He even took the time to find a clever way to repair one of the broken fake logs. I recommend TH Fireplaces.