Fire place stopped working so I gave these guys a call. Upon service visit they quickly identified the problem, fixed it and serviced the fireplace so it looks brand new. Very happy with their service. Aaron B was great. I will definitely call these guys when it's time to get it serviced again.
TH Fireplaces recently serviced and cleaned our gas fireplace including replacing a faulty wall switch. Aaron is an experienced professional and knew exactly what he was doing. It looks brand new and works great. He even took the time to find a clever way to repair one of the broken fake logs. I recommend TH Fireplaces.
Very professional service. Friendly and helpful staff
Excellent - Aaron went the extra mile. There were some challenges getting the glass off but he was great thru it all!
We had a great recent experience with this company. They quickly fixed our issue, did a nice clean of everything, and also educated me on all the ways to keep to running well. Would recommend 👍
Excellent experience replacing our gas fireplace. Elsie and Jason were our first contacts. Jason showed us the best options, explained the pros and cons and answered all our questions. Elsie proceeded to quickly and efficiently organize the install including the gas inspection post installation. Then Aaron and Josiah came to replace the unit. They were very polite and very careful with the demo and install. The fireplace looks great and works perfectly!
My experience with TH Fireplace was worth leaving a 5-star review. From booking, detailed description of work to be performed, reminder call of appointment, it was all top-notch. The service rep, was quick, efficient and cleaned up. This is a good company and I would recommend their services. I will be in contact again, when service is required.
Arron came to take a look at my fireplace as the pilot light kept going out. Once he removed the glass the pilot was fine. This led him to think the issue was the venting. He used my ladder to access the vent and cleaned out some metallic tape and made a few adjustments. Pilot stays lit now and the fireplace works well. He gave me some ideas on a path forward in case I start having issues again as the fireplace is about 30 years old.
TH fireplaces is definitely a great place to deal with. The customer service girl explained everything very well with pricing and appointment time. Her name is Jasleen. The tech came out installed our fan in the fireplace. The techs name is Aarom. He was definitely effective and efficient. He explained everything there was to know about starting it up and shutting it down. I would recommend this place to anyone. Great service all the way around!!
Great team. Great service.
The front end staff were great. Jason spent time with us so we could make an informed decision. Elsie was courteous and prompt with the paperwork and a fast installation date.The installers, Josiah and Aaron, were very professional and informative. Solid workmanship and they left the workspace clean and tidy.From start to finish, I was impressed by the service provided.
I recently had Erin, a service Technician, repair my existing NG fireplace. He offered two alternatives, including an estimate of the cost for each service. He was polite, professional, efficient and very knowledgeable. Just like the Office staff were on the original service call. I recommend this company for quick and reliable results. Cheers and thanks for the great service Erin.
Aaron provided an excellent service visit. Will definitely call TH again in the future.
We had a great experience with TH fireplaces installing a new fireplace for us. As part of our home renovation we decided to change out our traditional model for a linear one, and the team worked with us every step of the way to ensure we got exactly what we envisioned. Everyone we interacted with were professional and knowledgable, and we absolutely love the look and efficiency of the new fireplace. Thanks TH!
The service at TH Fireplaces was exemplary from the first time we walked into the store. We were shown what was available and not pushed to buy something we didn’t need. We needed a special item, but the staff found a solution for us that was much more affordable. Installation was done on time except for one part which we had on special order from a third party. The installation of this item was delayed because the people at TH did not like the quality of the item and requested a new piece be made. Post installation service was also very good. I had to travel and my wife was not sure how to light the pilot, so TH sent someone over to not only show her but filmed it in case it happened again. I highly recommend TH service for the quality of their products, their service and simply the concern they show for customers.
David did a great job. He has a thorough knowledge of how a fireplace should run. Very professional.
Had a fan put in a existing gas fireplace and was very pleased on the professional performance, thnxs
I was very happy with the maintenance visit.- they proactively reminded me of my appointment- accommodated my availability- punctual and polite- did not make a mess!Thank-you, all.
Used TH fireplaces to service my fireplaces a and am quite happy with their service, pricing and professionalism.
Very helpful with any questions. Install team were very professional and work was first rate
Myron at TH Fireplaces assisted me in a very complicated maintenance issue on my 2004 BIS fireplace. Manufacture of the unit was long out of production so parts for it were very different to source, Myron able to get them made for me! We can’t say enough about the great service provided by the company and staff!
We had TH Fireplaces come out to service our gas fireplace. Aaron was friendly, answered all our questions and had our fireplace looking and working great. Would definitely recommend this company. We were very impressed.Thanks again Aaron.
TH Firesplaces did an outstanding job both in servicing and cleaning our fireplaces. The technician was extremely knowledgeable, thorough and very explanatory in how to maintain the health of our fireplaces. Would highly recommend this company for all your fireplaces needs.
We have just had a gas fireplace installed by TH Fireplaces. From the initial greeting by Elsie at the showroom, Jason's in home consultation, and the installation by Aaron and Josiah the whole experience was a great one! We are very happy with the new addition to our living room and would highly recommend the TH Fireplace team for your fireplace needs!
We were very pleased with the service provided by TH Fireplaces. The process for setting up a cleaning/inspection appointment was professional, their representative (Aaron) was right on time, very courteous and most cooperative in answering all our questions. Bottom line, all good and now signed up for ongoing yearly inspections, well worth it!
Aaron was great. He showed up on time and prepared. He installed a blower in our gas fireplace and also made it look brand new by painting it and installing new embers. Will definitely use TH Fireplaces in the future.
We had a pleasure working with TH Fireplaces this year. Their professionalism is beyond exceptional - right at the initial appointment Jason suggested a suitable option. The installation with Chris went super smooth and it was very clean, in and out in about a day. Elsie at the office was efficient and responsive. Overall the company was very respectful of our time. Would highly recommend!
Excellent and professional from the time Aaron and Josiah walked in the door. Did a great job installing our fireplace with a minimum disruption to our household. Made sure we were familiar with the fireplace workings and made sure we were 100% comfortable with the operation before they left. Also great service from Jason and Elsie in helping us pick the right fireplace for our homeTHANK YOU!!
Dave came out and determined what my fireplace needed and returned 2 days later and got it fixed. He was able to get and install a fan kit as well. He was prompt, professional and did a great job. Very happy with the service.
Wow!!!!! From beginning to end, incredible service. Elsie booked an appointment for the next week. Aaron arrived on time, cleaned, serviced and painted our double sided fireplace. Excellent workmanship, knows exactly what he is doing, a pleasure to have in our home. And the cost… SO reasonable. Getting on the reminder email list for next summer. The best guys for “I know a guy”
Needed replacement part for my wood burning fireplace and the staff very helpful. I showed them what I needed and they suggested i use a used part and gave me the part “no charge” and took time to explain proper installation
Called TH Fireplaces, as they had installed the gas fireplace in 2018. The pilot light wasn’t lighting, and the fireplace needed to be cleaned out and tuned up. They got our service scheduled in as soon as they could, and it looks & works now just like brand new! Our technician, Aaron, was very courteous and knowledgeable, and did an excellent job!
I highly recommend this company. I was expecting the bill to be much, much higher for the work performed and the service person was extremely polite and professional. Very happy customer!
Twenty years ago, Timberwolf supplied and installed our fireplace, which has been trouble-free since the beginning. This year, the fan motor started to squeal.Timberwolf, now TH, came over and replaced the motor and fan. The service was prompt, neat, clean; and the technician was polite and clearly knew exactly what he was doing.Excellent service in 2003. Excellent service again in 2023.
We are very pleased with the service we received getting our gas fireplace repaired. It started with a pleasant conversation to setup an appointment that worked for my schedule. Aaron called on the day of the appointment and arrived at the scheduled time.He did a great job of diagnosing the issue and executing the repair. He ensured all the other components including the fan were working properly and even cleaned the glass. I feel we received great value for the cost of the service.
Excellent service! Thank you. Elsie had a service representative out to repair my fireplace the day after I phoned. Aaron was excellent. Replaced the required part & thoroughly cleaned all the components in under an hour. I would recommend this company with no hesitation.
Called in for a issue, was able to send a tech within an hour to get it resolved. Aaron the tech was very knowledgeable and helpful.
I just had a gas fireplace serviced by TH Fireplaces and the service was top notch! They were efficient, solved the problem super quickly and got it cleaned and running. They exceeded my expectations.
We are extremely satisfied with the beautiful fireplace installed by TH Fireplaces into our clubs new lounge. Their team customized the piece to fit our existing space along with a custom colour to match our décor. The customer service we were provided was beyond our expectations and we highly recommend this fabulous team for your next project.
I recently purchased a new gas insert for my existing fireplace and had that same fireplace refaced with new tile. At the same time I bought an electric fireplace for a different space. Everyone I dealt with at TH Fireplace went out of their way to accommodate me. After the install team, Aaron and Josiah started building the unit for the electric fireplace, I changed the plan. Elsie altered their schedule so that they could work as long as required to finish that project so the tile installers, Jodi and Brian were not delayed. When all the work was completed Jason from sales came back for quality control inspection. The final invoice came only after that inspection. Their prices are definitely competitive and their workmanship is excellent.This company does their very best to ensure customer satisfaction and I would highly recommend them. I will definitely use them for my annual maintenance.Catherine
The Best!So helpful and professional.Absolutely Number One!Thanks Jason!!
Just had Aaron come by to service our fireplace, which looks like it hadn't been serviced or cleaned for quite some time by the previous owners of our house. Aaron was great. He was respectful, professional, and efficient. He answered my questions and provided some tips for what I can do to keep our fireplace looking good and working well. I would definitely recommend TH Fireplaces and will use them again in the future.
I had been searching for over a year for replacement back walls for my 31year old fireplaces. I live in WhistlerBC and non of the companies here could find them. one person told me to call a company in Calgary. that company put me in touch with Myron at TH fireplaces. Bingo finally the right person. Myron took over a month to figure out my fireplace model number. with his detective work and knowledge he was able to order the items and ship them to me.even living in a different province he now has one happy customer. I will recommend them to anybody needing hard to find itemsThank you
Aaron showed up perfectly on time and professional. He took his time and meticulously took our old fireplace apart and cleaned it. I swear it looks better now than it ever has. Could not be happier with the outcome or the service. Definitely recommend TH Fireplaces for all your Fireplace needs
Friendly! Professional! Wood stove install looks great! Would recommend to others to use this company!
Would recommend 100% I got quotes from three different companies. The first kept telling me how much experience he had and how difficult it would be to install a gas fireplace in our basement. In the end he promised to send a quote, which he never did. The second never came but had me taking pictures and measurements for days. He did eventually provide a quote but it was a couple of thousand dollars higher then TH Fireplaces. The guys from TH were awesome right from the start. They provided solutions were others only grumbled about problems and the installation guys were incredible. They were cheerful and had the fireplace installed in half a day. The city inspector arrived the next day and approved their work without a hitch. There was a broken ceramic log in the fireplace kit but TH were good on their word. They ordered a replacement and installed free of charge. We are thrilled with our new gas fireplace. Thanks!
ABOVE & BEYOND!!!Repaired our Fireplaces & Refurbished to make them look new again. Thank You, Barb & Brian
Just had my fire place serviced by TH Fireplaces and it was a great experience. The technician was friendly, knowledgeable, and very efficient. It was an old fireplace, and he made it look it brand new. Highly recommend this company for your fireplace needs.