I was very happy with the maintenance visit.- they proactively reminded me of my appointment- accommodated my availability. Jasleen was super patient and did a good job for me - she handled the grumpy old lady with kindness and persistence.- punctual and polite- did not make a mess!Thank-you, all.

Sven and Jasleen were great to deal with! Scheduled our service on short notice and did an awesome job!

Excellent customer service, installers were great , very friendly and were patient with my questions. They did an excellent job. Scheduling was easy and inspection was scheduled promptly after. Fireplace works amazing !

I was very satisfied with the service I received from Thfireplace.

This company is amazing. Nic, the Technician was courteous, professional, and informative.They came to me with a very high praise recommendation, and lived up to every ounce of it.

We were very satisfied with the work done. The technician arrived on time and was very responsive to any questions we had. Repairs were done quickly and effectively. We would definitely use TH Fireplaces again.

They are always efficient, knowledgeable and friendly! Booking is super easy. We highly recommend this company!

Jason came out to give us an idea of what a new fireplace would entail. He was beyond helpful and very thorough and patient. We will definitely be going with TH Fireplaces when we replace ours.

We at Style Developments couldn't be happier with the service from TH Fireplaces! From start to finish, their team is professional and knowledgeable. If you're looking for top-quality fireplaces with exceptional service, we highly recommend TH Fireplaces.

Amazing service

Best Service in Town .

We had a great experience using TH. The staff are friendly, knowledgeable, and efficient. They set up an appointment for a prompt service call, sooner than we expected. Sven, the technician, was amazing! He was on time, did the troubleshooting and was able to repair it quickly. He did a great job. The glass is sparkling clean and price was reasonable. He even surprised us by adding some glowing embers across the bottom of the logs so it looks better than new. We were truly impressed with the communication, quality of workmanship, friendliness, and excellent service. We recommended TH to a family member who had a new fireplace installed by them which they love. We highly recommend TH and will use them again in the future. A great company!

I had Jason come out for a quote and I couldn’t be happier with his level of professionalism and friendliness. He was incredibly knowledgeable and I love that he explained the inner workings of my current fireplace in simple terms. I will happily recommend TH fireplace to my friends and family!

Excellent service! Nic was so respectful and patient as he answered all my questions. I will definitely use this company again for maintenance/ servicing for my two fireplaces.

We recently had a fireplace installed by TH fireplaces and we must say the lads that did the installation were very professional and did a brilliant job 👏👏 would highly recommend also Elsie was extremely helpful and thorough 👍This review is in addition to the one above just had service on this fireplace by Aaron who was absolutely brilliant and professional great job and it looks like New once again thank you TH

I had the fireplace maintenance carried out on a number of occasions over the last few years. Their technicians have always been polite, respectable and very professional. I have no hesitation in recommending TH Fireplace for any fireplace work.

The young man, Nick, was just excellent. He took the time to show and explain the issue and was neat and kept our area clean while he worked. He ensured everything was working, explained the invoice and the warranty and did a great job of cleaning up again before he left. The whole experience was really wonderful, in spite of having the issue in the first place. I would highly recommend TH Fireplaces to anyone needing work done on their fireplace. Thanks!Paul Beattie

I will be using TH Fireplaces again! Had my gas fireplace serviced and the fireplace has never looked better! Great service!

Nic from TH Fireplaces repaired my fireplace. He showed up on time, explained what he was doing, kept the place clean, fixed the problem quickly, and was polite, friendly and engaging. He knows fireplaces like the back of his hand. I also thought the price was reasonable and they have a 30 day warranty on the repair. Top tier service.

Harmony bailed us out again! Furnace went, and they gave us a good quote, so we got AC, too. Trent, Jake, and Brian came out and had it all installed in under a day. Great team from top down

The team that installed our fireplace was efficient, clean, knowledgeable and kind. We are thrilled with our conversion to a gas insert from a wood burning fireplace. I would highly recommend TH fireplace, everyone we dealt with was professional, efficient and competent.

We recently had my fireplace serviced by TH Fireplaces, and couldn't be happier with the experience. Nic was incredibly knowledgeable and polite throughout the entire process. He took the time to explain everything clearly and ensured that our fireplace was in perfect working order. The service was efficient and professional. Highly recommend!

When you decide on a style and product that works for you..the next step is installation! How many of you said "sure hope it goes well"...I need to say from the start of scheduling with Elsie, to the installation with Aaron and Josiah..everything went incredibly well!Elsie is a dream to work with, her efficiency, customer service...I couldn't have asked for more!Aaron and Josiah are consciousness of the homeowner and their anticipation of a perfect install! My product needed adjustments, but the Aaron and Josiah team shared all I needed to know to understand the reasons!I can't say anything more other than I truly enjoyed working with TH Fireplaces and will be referring them to as many people I can!Elsie, Aaron and Josiah! You are amazing!

On time and very personable service. Highly recommend:

We moved into a new house and were concerned with the existing wood burning fireplace (we have a toddler). TH converted it to gas and has helped us service it. Very professional, helpful and friendly staff.

Great, efficient and quick fire place instillation. Kind and knowledgeable group. Our fire place looks great thanks to, Aaron and Josiah!

Year after year I paid for fireplace service from others and year after year the fireplace kept turning off, sadly we lived without a working fireplace for a few years.Before going through the ordeal of getting a new fireplace we decided to try one more service place and called TH Fireplaces.Amy came out and was professional and clean. She was obviously listening as I explained the years of trouble and expense. Amy made the fireplace look brand new! And Amy accurately diagnosed the problem with the fireplace switch! It was only $10 for a new part!Realising how let down we were by all the other service providers was upsetting. We appreciate the outstanding quality of work and service from Amy with TH fireplaces and highly recommend them.

Excellent installation and great front office support Highly recommend

Great experience! I will continue to contact TH fireplaces for my yearly gas fireplace clean. Thank you!

Nic came out to service my gas fireplace. He did an excellent job, very professional and thorough. Did a great job cleaning it and was super knowledgeable and explained everything in detail to me. I'm definitely going to use this company again and definitely when I look to replace my unit.

Our techinician Nic was extremely knowledgeable and helpful! He really went out his way to explain everything and make sure all our questions were answered. Would definitely recommend! Thanks for the amazing service Nic!

The service from TH Fireplaces was exceptional! Nic arrived on time, was friendly and professional, and completed the job efficiently and to a high standard. Highly recommended.

Very impressed by the professionalism of this company from the initial call to the completion of the service call.

Sven at TH was awesome to work with. We had a difficult-to-diagnose fireplace problem, and he patiently worked to get it fixed and working like new. Thanks Sven and TH for the excellent service!

The technician Nic was excellent. He is competent and very knowledgeable. The two fireplaces are in great working order and the glass is still sparkling. Thanks!

Nic came to service our fireplace and arrived as scheduled. He completed the job efficiently and was very professional in explaining step by step what he did to make sure all was good. We have been using TH fireplace for the last 2 years. I would definitely recommend them.

Nick showed up on time and did a great job servicing and cleaning our gas fireplace. He reviewed his findings of the inspection and carefully explained everything. We were very impressed with his interactions. Thanks TH Fireplaces.

Very grateful for TH Fireplaces! From booking to service in the home, all friendly and professional! I had a tricky fireplace issue and they never gave up!! Went above and beyond to help me! Thanks!!

Nic was thorough, knowledgeable, and professional. It was a pleasure.

TH Fireplaces was actually recommended to me by a competitor who could not deal with the issue. Nic came out and did a thorough deep clean and inspection of our 20 year old unit. He got it looking good and functioning safely. Very personable and knowledgeable young man. Extreamly impressed with his demeanor and attitude. I'll be using this company again when the time comes.

A professionalism, the knowledge base, and the ease of which the repair and servicing was done was excellent

As a distributor, my experience with TH FIREPLACES, particularly dealing with Jason and Elsie, has been nothing short of extraordinary. Jason, who is the salesperson, is an absolute pleasure to work with. He has a fantastic sense of humor and always prioritizes his customers' needs. He diligently goes above and beyond to find the best possible solutions, offering multiple options rather than rushing to a single product. His commitment to customer satisfaction and swift, efficient service is truly commendable.Then there's Elsie, who is often the first person you encounter at reception. She is incredibly gracious, kind, and heartwarming. Her follow-ups on orders and ensuring everything is running smoothly leave a lasting positive impression. Walking into the store or making a call, you're greeted with a welcoming vibe that instantly puts you at ease.TH FIREPLACES fosters an environment of relaxation and open communication, making it an absolute pleasure to work with them from a distribution perspective. They truly understand the importance of maintaining excellent customer relations and it shows in every interaction.I highly recommend TH FIREPLACES for their outstanding service and professional yet friendly atmosphere. Working with them has been a stellar experience!

Nic showed up on time and did a great job servicing and cleaning our gas fireplace. He reviewed his findings of the inspection and carefully explained everything and answered all of my questions. I was impressed with his interactions. Thanks TH Fireplaces.

Sven and Nick arrived at the scheduled time and did a stellar job diagnosing the issue with our gas fireplace. They throughly cleaned and polished the glass and this 20 year old fireplace looks brand new. I wouldn't hesitate to recommend this company to anyone. Jasleen was patient and attentive in getting this resolved.

I recently had my fireplace serviced by TH Fireplaces. Front my initial call to schedule an appointment to the service by Nick and review by the Ops Manager, Sven, I couldn't be more satisfied. I'm certainly glad I made the call.

Nic was very thorough and professional.

Jason is outstanding, can't say enough about his knowledge and helpfulness. The installation technicians are professional and do an amazing job. I would recommend this company to anyone looking for a new fireplace!