Find Out What Our Customers Have To Say
TH Fireplaces Reviews
Carlos Castro
1683735289
Just had Aaron come by to service our fireplace, which looks like it hadn't been serviced or cleaned for quite some time by the previous owners of our house. Aaron was great. He was respectful, professional, and efficient. He answered my questions and provided some tips for what I can do to keep our fireplace looking good and working well. I would definitely recommend TH Fireplaces and will use them again in the future.
Gary Barber
1683055532
I had been searching for over a year for replacement back walls for my 31year old fireplaces. I live in WhistlerBC and non of the companies here could find them. one person told me to call a company in Calgary. that company put me in touch with Myron at TH fireplaces. Bingo finally the right person. Myron took over a month to figure out my fireplace model number. with his detective work and knowledge he was able to order the items and ship them to me.even living in a different province he now has one happy customer. I will recommend them to anybody needing hard to find itemsThank you
Robert Kotyk
1682465840
Aaron showed up perfectly on time and professional. He took his time and meticulously took our old fireplace apart and cleaned it. I swear it looks better now than it ever has. Could not be happier with the outcome or the service. Definitely recommend TH Fireplaces for all your Fireplace needs
Melissa Wilde
1682301475
Friendly! Professional! Wood stove install looks great! Would recommend to others to use this company!
D M
1677879091
Would recommend 100% I got quotes from three different companies. The first kept telling me how much experience he had and how difficult it would be to install a gas fireplace in our basement. In the end he promised to send a quote, which he never did. The second never came but had me taking pictures and measurements for days. He did eventually provide a quote but it was a couple of thousand dollars higher then TH Fireplaces. The guys from TH were awesome right from the start. They provided solutions were others only grumbled about problems and the installation guys were incredible. They were cheerful and had the fireplace installed in half a day. The city inspector arrived the next day and approved their work without a hitch. There was a broken ceramic log in the fireplace kit but TH were good on their word. They ordered a replacement and installed free of charge. We are thrilled with our new gas fireplace. Thanks!
Barbara Kolody
1675956535
ABOVE & BEYOND!!!Repaired our Fireplaces & Refurbished to make them look new again. Thank You, Barb & Brian
Jessica Brown
1675532312
Just had my fire place serviced by TH Fireplaces and it was a great experience. The technician was friendly, knowledgeable, and very efficient. It was an old fireplace, and he made it look it brand new. Highly recommend this company for your fireplace needs.
Sander Duncanson
1674236355
I was very impressed with TH. We have a heritage home and were looking to replace an old coal fireplace with a new gas unit. TH came up with a creative solution for us that we are very happy with. They were very responsive and professional!
Julian Espina
1674235469
Great service, new fire place is better than we expected.
Waveney Ockey
1674173117
I had my fireplace installed end of last year.I had a minor problem, but was extremely happy with the service. They came out right away and got everything looked after. All the people I talked to were very pleasant.I would highly recommend this company!!
K K
1673197375
Great experience throughout our fireplace and stone surround purchase. Very helpful and friendly staff. Install was a breeze as well.
Gary Wade
1671134769
We had our fireplace cleaned and serviced by TH Fireplace. Aaron was the Technician and did a great job….very thorough, and the fireplace looks better than it did when new! Highly recommend TH for all your fireplace needs
Max Lipsman
1669764806
It was a pleasure to deal with Shelly over the phone as she was polite, informative and pleasant to deal with. The technician that arrived to provide service to our fireplace presented himself in a very professional manner. He was thorough, knowledgeable and took great pride in his work. I look forward to scheduling my annual check next year. This company is highly recommended.
Viktoriia Lazareva
1669294866
Excellent company! Highly recommended. Amazing Customer Service. Guys, you are rock. Thank you!
Bertrand AGOSTINI
1668444538
Very, very good job, performed on the due date, all inclusive.They know what they are doing !
Chintan
1668213546
We used TH Fireplaces to replace our old wood burning fireplace with a high efficiency one. Jason is very knowledgeable and always available to answer questions. The installers Aaron and Josiah were professional, did an excellent job installing everything, and left our home clean. Elsie was also super helpful coordinating the whole process. Overall, we would highly recommend Th Fireplaces!
Wes Waddell
1666633095
TH Fireplaces provided a prompt response to our online queries and provided really excellent service in fulfilling our request to get our fireplace working properly. Thanks TH!
Ian Clark
1666305101
Great service. Clean and efficient both our fireplaces are working perfectly. There are a lot of cowboys out there but Th fireplaces are the real professionals. Ian Clark Calgary
Jola P
1666292267
I had my wood stove installed by TH Fireplaces in August 2022.The whole experience was very positive: talking to Elsie in the office, assessment of my place, possibilities and estimation by Jason and the installation team Aaron and Josiah. Talking to the team was very easy and helpful. Very reliable team. The work was done in a timely manner and clean. The cost was reasonable. As a result I have well working stove keeping the house warm. Thank you.
Ak Sh
1666283683
Amazing professionals. They did a great job in removing the old one and installing the new one. The new fireplace looks really good ... we love the "remote" control too.
Happy Handcraft Studio
1666280341
Excellent product and service. Everyone we met during this process was friendly, prompt, and efficient. We purchased an insert with a custom surround and couldn’t be more pleased with the result. We would definitely recommend this company.
Taylor Nepper
1665704102
Troy Chapman
1665677596
We recently had a fireplace installed by Th fireplaces and we must say the lads that did the installation were very professional and did a brilliant job 👏👏 would highly recommed also Elsie was extremely helpful and thorough 👍
Farouk Jiwa
1663685594
After getting quotes from multiple companies to convert our wood burning fireplace to a gas fireplace, we opted to go with TH Fireplaces.Apart from offering a very competitive price, Jason Johnsen, who came to do the site assessment and provide a quote for the gas insert was far more experienced and knowledgeable. You could tell he knew what he was talking about. Rather than try to up-sell me on things we didn't need, he provided very good advice on ways in which we could save some money.The office team who then managed the project and set up the follow up visits were very prompt and efficient. I especially appreciated the excellent communication from Elsie Hui. She was fantastic!The TH Fireplace Team (Aaron S, Josiah, and Aaron B) who came out to do the installation and follow up continued to display a high degree of expertise and professionalism.All the work was completed on time and exactly on budget.We are very happy with the final result and would have no hesitation recommending TH Fireplaces to our friends and neighbours!
Chris Lipp
1663385862
TH helped me walk through the choice and install of a custom gas fireplace in a 1911 chimney. Their quote was what I paid, their communication clear and the fireplace looks great!
John Frey
1661522149
Our gas fireplace is beautiful, making an excellent replacement for our retired wood burner unit. Installation was handled espeditiously and communication with the technicians was outstanding. We are extremely pleased and now are finding new ways to invest the time saved from wood purchasing, hauling, handling and ash cleanup and disposal.
Ryan Stolz
1661350824
The sales staff and installers were very professional and quick to respond. They answered all our questions and did an excellent job on the installation.
Omar Moussa
1661011532
We used TH fireplace to retrofit our old wood fire place. From beginning to end, Jason, Elise, installers were simply fantastic. Jason’s advice to what and which unit to get, Elsie’s awesomeness to organize and line up installers, installers professionalism and clean work. TH fire place will be our #1 choice for fire places.
Scott Matthews
1660257479
I needed a small part for my gas fireplace and I noticed 2 guys installing a FP at my neighbors I asked if they had the part and they were nice enough to look in there truck and gave it to me for my FP I really appreciated what they did as I was having trouble finding the part.
Peter Koning
1656539202
An outstanding team of professionals. Super pleased with our new fireplace. Jason came to our home to do an evaluation and helped with selecting a new model. We were so impressed that he could come by so quickly. Very impressed our existing mantle could stay in place. Elsie scheduled all the work. Aaron and Josiah did the tear out of our old fireplace, rebuilt and installed the new one. Scott finished up the project with excellent tile work with Liam’s help. We love Scott’s tile design and it shows he’s a real pro. All the staff were so helpful and friendly, getting it all done promptly. Having all the right people to get it done smoothly and efficiently is a stand-out trait of TH Fireplaces. We highly recommend using them.
Fran Sartison
1656525283
TH installed an insert in our wood burning fireplace. Our experience with them was exceptional. The employees are knowledgeable, polite and professional. They respond quickly to your questions. We highly recommend them. You will not be disappointed
Helen Kolozetti
1656363073
We just had a very complex, custom fireplace completed. Jason was amazing in leading and problem solving and seemed to enjoy the challenge. His technicians, Aaron and Josiah were amazing to watch. They worked so well together, quickly and with such careful attention to detail. They reminded us every time they were at our home that they wanted us to be very happy with the end result. They were always on time and left the work area perfectly clean each time.Jason reviewed the work of every outside contractor involved and knew that each of them did exemplary work. We can't praise Jason enough for his professionalism and attention to detail. It was such a pleasure to deal with an outstanding company.
Agnes M
1655151847
Great service! The fireplace is great, the delivery/installation team were great to work with and if you need any follow up service, they’re helpful and fast! Highly recommend.
Mitesh Thakrar
1654717333
Excellent and prompt service. Came back when things weren't perfect to make them perfect workout any fuss. Would definately use them anytime we need a fireplace serviced
Kevin Young
1654618514
Aaron and Josiah did a fabulous job servicing my gas fireplace this morning. They arrived on time, were courteous and professional, and serviced thoroughly and carefully. I'd be happy to use them again.
Cheryl Tomanik
1654246865
Tanya Cockman
1652972055
TH Fireplaces replaced our wood burning fireplace with a gas insert and we were very impressed with the entire process. From our initial visit to their showroom, to booking, to communication, to installation, everything was professional and easy. We visited other vendor showrooms as well, and TH Fireplaces was the clear leader in knowledge, professionalism, and price. An all around great experience. We highly recommend TH Fireplaces!
A.C. McCann
1652886797
I am so impressed with TH Fireplaces! Not only did they return my call (six other companies did not!) they were willing to come and inspect my 30+ year old fireplace. Not only was it fixable but refurbished as well. The damper plate had broken away from the handle effectively sealing the chimney, only discovered when I lit a fire and promptly filled the house with smoke! A big thank you to TH Fireplaces and Ken Young for the excellent and affordable customer service!
Chris Poffenroth
1651866850
The customer service provided by both Jason and Elsie is as good as it gets. They both took the extra steps to make sure we got the perfect unit for our needs. The service people sent out to install and complete were highly knowledgeable and great to deal with. We couldn't be any happier with our fireplace.
Roberta Bailey Crerar
1651500783
From start to finish - and all the little things in between - the team at TH Fireplaces were friendly, timely and courteous. I appreciated Elsie's prompt responses to any questions I had and the installers were there when they said they would be and very accommodating to my schedule. Would highly recommend!
Debbie Harris
1651343641
TH Fireplaces installed a new gas insert to replace a very old gas log set. Their estimate was the most competitive (also the most comprehensive) and the installation was very professional. A surround was required to fit the opening and was measured and made perfectly. Very positive experience and highly recommend them.
Lynn Neil
1651172014
Very professional , on time, cleaned up after service . Would recommend them for fireplace installation
Murray Banting
1649347258
TH very professional and knowledgeable. I love the Enviro Fireplace brand who TH is a dealer for. We've purchased 3 Enviro Fireplaces in last few years and the product is super. I have two gas and one wood burning and I've yet to clean the glass in the wood burning fireplace after 2 years !! You can trust TH to look after your needs !
Tamra Berry
1641755362
The crew were fast and efficient, from the office staff to the quote and installation. So happy we were able to have things done before Christmas!!
Jac Attack
1641533296
AMAZING COMPANY 10 OUT OF 10!!!We had so much trouble with our Fireplace, a few months after we moved in, it wasn't working (moved in the summer so didn't realize right away) so we called some other place to fix it. Half way through they "discovered" it was one of those fireplaces on the news that was no good. They stopped everything and disconnected it. We had to go on a big troublesome hunt to find out why the builder put that bad fireplace in and finally ended up calling TH Fireplaces as they were the original installers.TH was amazing, they looked everything up for us, found out this one we had was NOT one of the bad ones and they came and cleaned it beautifully, fix it completely and certified it so that we were certain that it was not one of the bad fireplaces that needed to be ripped out and replaced. Like holy cow that would have cost us $5000!Amy was our technician and she was amazing, did an excellent job, was super quick, friendly and explained everything very nicely. She was so knowledgeable and incredibly reassuring. Thank goodness for TH Fireplaces and Amy!!! You saved us! Thank you thank you thank you!!
Dirk Lever
1640274926
Every aspect of dealing with TH Fireplaces was great, right from the initial visit to the store, the quote (after coming to the house to measure), the installation and the patience to show us how to turn on the fireplace after the pilot light shut off (twice). Every time we dealt with them they were professional and courteous. Other stores wanted us to arrange our own installation (really, who wants that, we all want turnkey - and TH Fireplaces does it all.) Elsie (at reception) really rocks, she knows the products and is super organized plus the guys that came out were terrific. Thanks. Two thumbs up and highly recommended. Dirk Lever
Trevor Huculak
1640216141
Greg Barrett
1640198689
We just had our Fireplace completely rebuilt by TH Fireplaces and couldn't be happier with how it turned out. Big thanks to Elsie and Jason for organizing and scheduling the build and to the construction team for making our vision a reality. Thanks also to Scott for his great tile work. Highly recommend working with TH. Very professional, easy to work with and everything was done on time and as quoted
Steve Klimuk
1640059586
The TH office set up an appointment for a prompt service call, sooner than we expected. The technician that came out was on time, did the troubleshooting and was able to repair it quickly. She did a great job, the glass is sparkling clean and price was reasonable. She even surprised us by adding some glowing embers across the bottom of the logs so it works and looks better than new. We were truly impressed with the communication, quality of workmanship, friendliness, and excellent service. We highly recommend TH and will use them in the future.
Mike Richardson
1639694294
I have both of my fireplaces repaired and cleaned. Amy did the work and she new her stuff!!!! My fireplaces look brand new!! Amy you ROCK!!!!
Tracey Dousett
1638465187
Wonderful service from Amy. She was very efficient, neat and knowledgeable. Even though we scheduled for one fireplace to be repaired, Amy took the time to listen to my questions about the second one. She gave me solid advice and was able to service both units, even though it meant adding time on to the end of her day. I would highly recommend TH Fireplaces.
A T
1638052991
I called TH Fireplaces to inquire about whether they would be able to help to troubleshoot an issue with our gas fireplace. The gentleman on the phone said yes, and asked some questions, reviewed a photo I sent in while we were on the phone and walked me through (explaining safety) some diagnostics which found the solution! When I asked how to pay him, he generously stated, to share my experience. I am happy to do so and appreciate the integrity and generosity of this individual. Thank you so much!
T Ellis-Toddington
1637993626
Very satisfied with the service on our two fireplaces. Amy O. was knowledgeable and friendly and work was done in a timely manner. Thank you!
Allison DaSilva
1637937923
Scheduling the appointment was easy and I was provided with an advanced courtesy call and a call day of to confirm arrival time. Amy was excellent, they were knowledgeable, thorough and honest. The price was also very reasonable for a clean and service check. I will definitely be using TH Fireplaces again and would recommend them.
Cheryl Ryder
1637603646
Elsie, Aaron and Josiah were amazing to work with, product is beautiful. A great experience.
Andrew Neima
1636731421
I had called around to multiple places and TH had the best quote for their check & clean service. We had issues with our fireplaces intermittently turning off and on.I was very impressed with the knowledge Aaron & Josiah had. They diagnosed the problem, replaced the problem parts and were very thorough with their cleaning (cleaned and painted the exterior, cleaned the glass, logs and entire inside of the fireplace). They explained the issues to me and recommended a welder for a broken piece of our grating. They even added a wire mesh underneath the logs that makes a cool "ember" look when our fireplace is on! Top-notch service at a reasonable price - would highly recommend!
Stefanie Thera
1636576547
We love our new fireplace! TH Fireplaces was professional and delivered exactly what we wanted. From helping us figure out what would work best in our home to the installation & completion, they were great to work with!
Andrea
1635979795
Had these guys help me fix my fireplace/replace outdoor termination vent. Exceptional service. They were friendly, worked efficiently and gave a fair price.
Rae Dyck
1635798983
I had an issue with my fireplace not turning off when I clicked the switch. Amy did a Fantastic job on figuring out what was going on in a short time. She also cleaned, vacuumed and inspected all the components of my fireplace. She's very friendly, personable, efficient and professional!!! I highly recommend Amy!
Zohaib Ishaq
1635437474
Isy Miller
1635267762
Amy responded to a service request for a main burner "failure to ignite" on my gas fireplace. Throughout the service call, she was very proficient and courteous. Not only did she diagnose and repair the unit, she also performed a detailed cleaning of the fireplace including spray painting of the firebox's interior. If Amy is an example of the calibre of your staff at TH Fireplaces, you have an exceptional team.
Janine Doherty
1634767913
We had great experience with Amy from TH Fireplaces! She was knowledgeable and explained everything, awesome to deal with!
Murray Keith
1634745194
We highly recommend TH Fireplaces. We love our natural gas fireplace and outdoor fire table. Great products and great service!
Evan Eckersley
1633646656
VERY happy with our experience with TH Fireplaces and the fireplace they installed for us. The team is incredibly helpful and professional.
hailey mollon
1633397747
Jason was fantastic!!! He fixed my aunt KC’s fireplace, even thought they didn’t have that model at the store. The staff is so friendly and helpful. …. 5 stars is to low a review!!! This is business is 10 out of 10!!
Randy Okuma
1633109845
The fireplace wouldn't start up, so I called up TH Fireplace. The tech showed up and proceeded to clean up the fireplace and the glass, as well as repainted the Interior, which was included with the call out charge. After changing out the wall switch, it worked perfectly. Good, efficient, and professional service; I definitely learned about the maintenance needed for it. Would highly recommend.
Andre DeGuire
1628178401
Very friendly and knowledgeable service tech. Amie (spelling?) did an excellent job and showed us what she was doing as she serviced our fireplace.
Nick Antson
1622608145
Had our fireplace serviced. They did a great job and super friendly. Would highly recommend them .
Alf Guebert
1620049233
Amy was excellent. Prompt service and great work.
Murray Trimble
1619133117
EXCELLENT service from these guys and a big THANK YOU especially to the service tech, Amy! I called for an service on an older fireplace that was having some intermittent issues with several user functions. I had another company out last year, but they were unable to fix the problems and in fact it was less functional after they left, but I didn't notice right away. TH sent out Amy to see if she could get it working and she was OUTSTANDING!!! Took apart the entire thing and quickly narrowed the problems down to individual solenoids and switches. She got every issue fixed and even gave me a lesson on how to use other features, I didn't know about. I can't believe how good it's working now, she did a thorough job and even came back when I was struggling to figure out one function. I highly recomend TH Fireplaces!!!
S G
1616274892
We just purchased 2 gas inserts for our existing wood fireplaces. Excellent price, service, and installation. Everyone was very professional and friendly to work with and we love the new look. Thank you TH Fireplace for a great experience.
Krista Lauridsen
1614914255
We went to TH in search of a gas insert for our existing wood fireplace. Jason was exceptionally helpful from the minute we walked in the door. He was very knowledgeable and didn't mind explaining things to us. We had been to a few other fireplace companies in Calgary prior to going to TH and knew right away that we would be purchasing from Jason from our first visit. TH carries a variety of brands (not the case at other retailers) and he had the technical knowledge to be able to quote our fireplace without a visit to our home (efficient and safe during COVID!)But it gets better...Upon install of our fireplace (that was scheduled and the trades arrived on time and without issue) it was discovered that there were significant issues with the existing gas lines in the home that not only were non-compliant with city codes, but that were also exceptionally dangerous. Jason (who also is a certified gas fitter - not just a sales man) and his fantastic gas fitter Ryan made it their mission to right all the wrongs in our house, ensure our safety and get us up and running as quick as their very busy schedules would allow. Over the course of three weeks Jason personally visited our house at least 4 times to ensure his team had the info they needed for a successful remediation, and his team was here 6 times to correct our issues. They shuffled schedules around as needed and produced the documentation we required. On top of it all their pricing was beyond fair and was amazing value for the service we received.I wouldn't hesitate to recommend TH or Jason and Ryan for a second. You will not find a more committed, professional, qualified team in Calgary. I only wish we needed another fireplace, if for nothing else but to thank TH. We will use them for all gas work and stone work (the other arm of their business) in the future.
Dave Choi
1611863099
Darrel came for service. Very professional, polite and friendly. Knowledgeable. Answered questions, fixed the issue and inspected for other potential future issues. Highly recommend them.
Bill Hamill
1609967404
First class company with top notch staff. We did a complete makeover of our fireplace and insert. From start to finish everything was handled competently and professionally. The job was completed on time with minimal inconvenience. We could not be more pleased.
William Lem
1609897277
Aaron and his partner were punctual and able to clean my gas fireplace within 30 minutes. I am very satisfied with the results.
R B
1608593924
We recently purchased a gas insert fromTH and we are very happy with the finished product and the entire process . Our experiences with Elsie in the showroom, Jason providing a quote and Ryan completing the installation were all excellent. All are professional and honest, friendly and easy so deal with. I would highly recommend TH for all.
Sheila Ferguson
1608054028
I had my fireplace serviced and repaired by Aarron who did a first class job. When I built my house TH did the Installtions of both my fireplaces. That was 16 years ago and until this month never need any repairs. Excellent service from Elsie who was very thorough.
Audrey Galloway
1607650386
From start to finish Jason, Elsie and all the install team were awesome. We wanted to add a feature with a budget for our basement and TH Fireplace were the only ones we went to that were courteous and understood our needs. Already considering replacing an older insert for our upstairs insert because of the great experience!
Donna Chow
1607368747
Our experience with Timberwolf (TH Fireplaces) has been excellent from the showroom to the finished install and inspection. All levels of service showed exceptional knowledge of their product. After using the fireplace daily for a few weeks we are delighted with the ambience and heating features. It is everything that was promised and more. Jason in the showroom and home assessment and Ryan and Josiah our installers went the extra mile to make sure the finished aesthetics were perfect. Elsie kept us up to date and the process was seamless. Even though they were extra busy they provided us with excellent customer service. Thank you so much and a Merry Christmas to all.
Jordan Greccs
1605903305
We purchased a gas insert fireplace from TH fireplaces. From the quality of the fireplace to the customer service to the install, we could not be happier. Would definitely recommend.
Urban Indigo Custom Homes
1605651989
Exceptional group of people. Jason and his team are great and have become like family . We are a custom builder that has been working with the TImberwolf team for many years ! Their selections have been able to meet both our needs and those of our clients . The service is amazing and their pricing is exceptional . They are always willing to go the extra mile. For any builders out there looking for a fireplace company to work with they are a sure bet!
Bobbie Hanson
1605640967
I highly recommend TH fireplaces to anyone looking to update their fireplace. We were greeted by Elsie as we entered the store. She was very knowledgeable and friendly. Elsie kept me updated through email as events would arise. Jason was also knowledgeable and sold me on the fireplace. I had been looking at another company but Jason ensured me that I’d be happy with their product. Ryan and Josiah were easy to deal with. Cheerful, knowledgeable and efficient installing the insert. Everyone went out of their way to ensure customer satisfaction. I’ll recommend to others to visit TH fireplace if looking to update their fireplace.
Allan Pole
1605302294
Elsie was friendly and efficient as she scheduled and confirmed our appointment. I could not light the pilot on our natural gas fireplace but Aaron did so successfully then tested and cleaned our fireplace. Aaron is courteous and thorough. Well done!
Brandy Jones
1604425569
Excellent Service! I called TH Fireplaces as my gas fireplace would no longer stay lit. After checking with ATCO that it was not a gas issue, we hired TH to fix the problem. Aaron from TH arrived on time and was very professional and friendly. More importantly he was very thorough and perseverant. It was not easy to diagnose what was wrong but he tried one thing after another and would not give up. In the end he solved the puzzle and was able to repair the fireplace in a way that was much simpler than what other companies had suggested they would likely need to do (he was able to clear the existing gas line rather than replace it). He went above and beyond and we so appreciate his time and effort. We will refer TH to friends and family for sure!
Derek Li
1603313262
Excellent service and the technician was very detailed on his work and provided me with advices on how to maintain my fireplace. Overall very pleased with the company and the service they provide. Thank you!
C Tepperman
1603125619
My fireplace looks like new! TH technician cleaned our gas fireplace and installed a new fan - now we're using it all the time. TH staff and tech were great to work with.
Paul M Wipf
1602206541
Great service
Colby Charteris
1590863878
Very impressed with exceptional service I received during odd times (Covid). Jason was very upfront and honest with products and ideas I had for a fireplace in my sunk in living room. I was wanting to keep the old brick surround for the new fireplace. Other companies had told me it was not possible. TH was willing to work with me and custom fit a full gas fire place instead of going the easy way and putting an insert in that would have left a way smaller fire box and a large steel surround to the brick.Jason communication throughout the process was excellent and the installers were very professional and hard workers.
Glenn Rotar
1584127397
My wife was getting sick from our fireplace smell. The first company cleaned it mainly with wipes and problem remained and refused to do follow up. Timberwolf offered to do a visit and said it'll be no charge if we cannot fix it. Well they definitely fixed it as their man was waaaay more thorough than the other. Super happy with every aspect of their company. Super happy
Rachelle Seddon
1581197763
The staff are so friendly and really know what they are doing. And they showed thet are very well educated on fireplaces by answering all my questions. My house has a wonderfully installed fireplace and is keeping me so warm during the cold winter months. Thank you
Maria Della Rocchetta
1580245733
We were about to undertake major renovations in our home and wanted a reliable company to install a contemporary fireplace.Our contractor, Artisan Kitchens and Renovations, recommended we contact Jason, the sales representative at TH Fireplaces. Jason is professional, knowledgeable, and very approachable. He thoroughly explained the many options available and made excellent recommendations.Jason and the TH employees are committed to customer service. On a rainy day, during the renovations, Aaron and a colleague were up on the roof to investigate and formulate a temporary solution to a leak. Now that’s service!Jason personally came to address a concern we had resulting from the extreme frigid temperatures during the month of January. He explained in detail the reason for the issue and had the fireplace operational in a matter of minutes.Excellent customer service and personable employees are the cornerstone to their success. We are very pleased with the sleek design and functionality of our gas fireplace.We highly recommend TH Fireplaces.Wilma and Maria
V K
1579812880
We are super happy with our service from TH Fireplaces! We had been having issues on and off for months with our gas fireplace. We even had a different service company check it out last year (mid 2019), but it only temporarily fixed our issues, leaving the fireplace unreliable, which then became unusable in Dec 2019.Finally, after the super cold snap we decided to try a different company. Based off of the great google reviews, we gave TH Fireplaces a call, and they did not disappoint! The receptionist was great to deal with, and gave a reminder call the day before. On the day of, we got a 15 min call ahead from Aaron to let us know he was on his way. Aaron was fantastic! He was super detailed and thorough with his inspection. He was also great at explaining everything and answering all of our questions.Our fireplace issue was quickly resolved after determining it was a wall switch issue - something the other service company never mentioned.Aaron also did a thorough clean of the fireplace - vacuumed , dusted the grates and cleaned the glass (a service that is included in their standard service call).I highly recommend this company and will be calling back for future service calls!
Jeff W
1578782662
Ken, Jason and all were extremely helpful with the DIY troubleshooting and repair of my fireplace. They did their best to help me figure out my problem and fix the issue without buying new parts. As a result, they have earned my business going forward for all my fireplace needs. Thanks again
Hartley Yuffe
1578588112
We are very pleased with the service we received getting our gas fireplace repaired. It started with a pleasant conversation to setup an appointment that worked for my schedule. Aaron called on the day of the appointment and arrived at the scheduled time.He did a great job of diagnosing the issue and executing the repair. He ensured all the other components including the fan were working properly and even cleaned the glass. I feel we received great value for the cost of the service.
Matthew Nemeth
1577823344
Aaron was great. He came and repaired our busted gas fireplace recently and we couldn't be more happy to have it functioning again. He was polite and friendly and cleaned everything up after finishing. He even rearranged the fake logs to a nicer configuration than we previously had and threw in some ember things that really make the fire pop. Thanks Aaron and TH Fireplaces!
Peter Cunningham
1577634994
We were very impressed with the products and services from TH Fireplaces. Jason helped us choose fireplace and the installation was completed on-schedule in the busy fall season. When we had a concern it was addressed promptly and completely. We love how beautiful and quiet this FireplaceX unit is.
Justin S
1576599431
Aaron is the man! fast- confident & safe... Carly was wonderful to deal with as well... Overall great experience & fireplace is working again!
Kathleen Edwards
1576279477
I was very happy with my experience with TH Fireplaces. Ryan and Josiah were very friendly, professional and knowledgeable about the wood stove they were installing. They even helped me with the first fire in the fireplace. I recommend this company if you want a wood stove!
We Are Proud To Provide 100% Customer Satisfaction
Our experience with Timberwolf (TH Fireplaces) has been excellent from the showroom to the finished install and inspection. All levels of service showed exceptional knowledge of their product. After using the fireplace daily for a few weeks we are delighted with the ambience and heating features. It is everything that was promised and more. Jason in the showroom and home assessment and Ryan and Josiah our installers went the extra mile to make sure the finished aesthetics were perfect. Elsie kept us up to date and the process was seamless. Even though they were extra busy they provided us with excellent customer service. Thank you so much and a Merry Christmas to all.
Donna Chow
Home Owner
I highly recommend TH fireplaces to anyone looking to update their fireplace. We were greeted by Elsie as we entered the store. She was very knowledgeable and friendly. Elsie kept me updated through email as events would arise. Jason was also knowledgeable and sold me on the fireplace. I had been looking at another company but Jason ensured me that I’d be happy with their product. Ryan and Josiah were easy to deal with. Cheerful, knowledgeable and efficient installing the insert. Everyone went out of their way to ensure customer satisfaction. I’ll recommend to others to visit TH fireplace if looking to update their fireplace.
Bobbie Hanson
Home Owner
Excellent Service! I called TH Fireplaces as my gas fireplace would no longer stay lit. After checking with ATCO that it was not a gas issue, we hired TH to fix the problem. Aaron from TH arrived on time and was very professional and friendly. More importantly he was very thorough and perseverant. It was not easy to diagnose what was wrong but he tried one thing after another and would not give up. In the end he solved the puzzle and was able to repair the fireplace in a way that was much simpler than what other companies had suggested they would likely need to do (he was able to clear the existing gas line rather than replace it). He went above and beyond and we so appreciate his time and effort. We will refer TH to friends and family for sure!
Brandy Jones
Home Owner
We recently purchased a gas insert from TH and we are very happy with the finished product and the entire process. Our experiences with Elsie in the showroom, Jason providing a quote and Ryan completing the installation were all excellent. All are professional and honest, friendly and easy so deal with. I would highly recommend TH for all.
