We had a pleasure working with TH Fireplaces this year. Their professionalism is beyond exceptional - right at the initial appointment Jason suggested a suitable option. The installation with Chris went super smooth and it was very clean, in and out in about a day. Elsie at the office was efficient and responsive. Overall the company was very respectful of our time. Would highly recommend!
Excellent and professional from the time Aaron and Josiah walked in the door. Did a great job installing our fireplace with a minimum disruption to our household. Made sure we were familiar with the fireplace workings and made sure we were 100% comfortable with the operation before they left. Also great service from Jason and Elsie in helping us pick the right fireplace for our homeTHANK YOU!!
Dave came out and determined what my fireplace needed and returned 2 days later and got it fixed. He was able to get and install a fan kit as well. He was prompt, professional and did a great job. Very happy with the service.
Wow!!!!! From beginning to end, incredible service. Elsie booked an appointment for the next week. Aaron arrived on time, cleaned, serviced and painted our double sided fireplace. Excellent workmanship, knows exactly what he is doing, a pleasure to have in our home. And the cost… SO reasonable. Getting on the reminder email list for next summer. The best guys for “I know a guy”
Needed replacement part for my wood burning fireplace and the staff very helpful. I showed them what I needed and they suggested i use a used part and gave me the part “no charge” and took time to explain proper installation
Called TH Fireplaces, as they had installed the gas fireplace in 2018. The pilot light wasn’t lighting, and the fireplace needed to be cleaned out and tuned up. They got our service scheduled in as soon as they could, and it looks & works now just like brand new! Our technician, Aaron, was very courteous and knowledgeable, and did an excellent job!
I highly recommend this company. I was expecting the bill to be much, much higher for the work performed and the service person was extremely polite and professional. Very happy customer!
Twenty years ago, Timberwolf supplied and installed our fireplace, which has been trouble-free since the beginning. This year, the fan motor started to squeal.Timberwolf, now TH, came over and replaced the motor and fan. The service was prompt, neat, clean; and the technician was polite and clearly knew exactly what he was doing.Excellent service in 2003. Excellent service again in 2023.
We are very pleased with the service we received getting our gas fireplace repaired. It started with a pleasant conversation to setup an appointment that worked for my schedule. Aaron called on the day of the appointment and arrived at the scheduled time.He did a great job of diagnosing the issue and executing the repair. He ensured all the other components including the fan were working properly and even cleaned the glass. I feel we received great value for the cost of the service.
Excellent service! Thank you. Elsie had a service representative out to repair my fireplace the day after I phoned. Aaron was excellent. Replaced the required part & thoroughly cleaned all the components in under an hour. I would recommend this company with no hesitation.
Called in for a issue, was able to send a tech within an hour to get it resolved. Aaron the tech was very knowledgeable and helpful.
I just had a gas fireplace serviced by TH Fireplaces and the service was top notch! They were efficient, solved the problem super quickly and got it cleaned and running. They exceeded my expectations.
We are extremely satisfied with the beautiful fireplace installed by TH Fireplaces into our clubs new lounge. Their team customized the piece to fit our existing space along with a custom colour to match our décor. The customer service we were provided was beyond our expectations and we highly recommend this fabulous team for your next project.
I recently purchased a new gas insert for my existing fireplace and had that same fireplace refaced with new tile. At the same time I bought an electric fireplace for a different space. Everyone I dealt with at TH Fireplace went out of their way to accommodate me. After the install team, Aaron and Josiah started building the unit for the electric fireplace, I changed the plan. Elsie altered their schedule so that they could work as long as required to finish that project so the tile installers, Jodi and Brian were not delayed. When all the work was completed Jason from sales came back for quality control inspection. The final invoice came only after that inspection. Their prices are definitely competitive and their workmanship is excellent.This company does their very best to ensure customer satisfaction and I would highly recommend them. I will definitely use them for my annual maintenance.Catherine
The Best!So helpful and professional.Absolutely Number One!Thanks Jason!!
Just had Aaron come by to service our fireplace, which looks like it hadn't been serviced or cleaned for quite some time by the previous owners of our house. Aaron was great. He was respectful, professional, and efficient. He answered my questions and provided some tips for what I can do to keep our fireplace looking good and working well. I would definitely recommend TH Fireplaces and will use them again in the future.
I had been searching for over a year for replacement back walls for my 31year old fireplaces. I live in WhistlerBC and non of the companies here could find them. one person told me to call a company in Calgary. that company put me in touch with Myron at TH fireplaces. Bingo finally the right person. Myron took over a month to figure out my fireplace model number. with his detective work and knowledge he was able to order the items and ship them to me.even living in a different province he now has one happy customer. I will recommend them to anybody needing hard to find itemsThank you
Aaron showed up perfectly on time and professional. He took his time and meticulously took our old fireplace apart and cleaned it. I swear it looks better now than it ever has. Could not be happier with the outcome or the service. Definitely recommend TH Fireplaces for all your Fireplace needs
Friendly! Professional! Wood stove install looks great! Would recommend to others to use this company!
Would recommend 100% I got quotes from three different companies. The first kept telling me how much experience he had and how difficult it would be to install a gas fireplace in our basement. In the end he promised to send a quote, which he never did. The second never came but had me taking pictures and measurements for days. He did eventually provide a quote but it was a couple of thousand dollars higher then TH Fireplaces. The guys from TH were awesome right from the start. They provided solutions were others only grumbled about problems and the installation guys were incredible. They were cheerful and had the fireplace installed in half a day. The city inspector arrived the next day and approved their work without a hitch. There was a broken ceramic log in the fireplace kit but TH were good on their word. They ordered a replacement and installed free of charge. We are thrilled with our new gas fireplace. Thanks!
ABOVE & BEYOND!!!Repaired our Fireplaces & Refurbished to make them look new again. Thank You, Barb & Brian
Just had my fire place serviced by TH Fireplaces and it was a great experience. The technician was friendly, knowledgeable, and very efficient. It was an old fireplace, and he made it look it brand new. Highly recommend this company for your fireplace needs.
I was very impressed with TH. We have a heritage home and were looking to replace an old coal fireplace with a new gas unit. TH came up with a creative solution for us that we are very happy with. They were very responsive and professional!
Great service, new fire place is better than we expected.